“I really wanted to like this product. I purchased it for my daughter for Christmas, and she was so excited to use it for the first time this season. Fresh out of the packaging last Friday (May), it has a tiny hole in it. I reached out to Sand Cloud and because it's been past their 30 day window, they offered me a store credit towards the purchase of a new towel. Unfortunately I won't be purchasing from them again. It's a very thin material and maybe mine was defective. I'm not sure. But they lost a customer.”
Dear Stacey, Thank you so much for taking the time to provide us with your honest feedback on Maui Sunset. We apologize for the issue you encountered with the towel having a tiny hole in it straight out of the packaging. We understand how disappointing this must have been, especially as it was a gift for Christmas. It's disheartening to hear that we were unable to assist you due to the time frame. In order to discuss this further, we have sent you an email, kindly respond.
Dear Ann,Thank you so much for your glowing 5-star review of Maui Sunset! We truly appreciate your kind words and support.
We're confident that the bigger size will exceed your expectations and become your new favorite piece.
Once again, thank you for taking the time to share your positive experience. We hope to serve you again soon!
