“Unacceptable! Only buy if you are willing to receive defective merchandise & zero customer service to make it right. I never got to use it. It arrived snagged. I reported it within an hour of being delivered to my house. Sand Cloud did not respond so I messaged again 3 days later. Sand Cloud said they would send a return label within the hour & ship a replacement once I mailed back the damaged items. They did not send the label. I reached out after waiting 3 days for it. Still no response from Sand Cloud. This is 1 of 2 snagged towels in my order of 5 items. Completely unacceptable to take money then send damaged products. I will not be shopping here again.”
Hi there,
We’re really sorry to hear about the issues you faced with your recent order. It’s certainly frustrating to receive a product that isn’t up to standard, and we apologize for the delays in communication regarding your return label and replacement. Your satisfaction is extremely important to us, and we’d like to make this right. Please check your email for a message from us so we can address your concerns promptly.
Warm regards,
Team Sand Cloud
“I’ve only used it once so far, but it’s been a great experience. The design is cute and stylish, not bulky so it is easy to pack and carry. It doesn’t take forever to dry like some other towels. Feels soft. As someone who is 6ft (F, 24), the size is perfect. Feels snuggly while able to dry you off. Will definitely buy again in the future.”
“we live in South Texas, we go to South Padre Island often and the sand there is very fine and sticky! last Saturdays beach day was very windy, perfect day to try my new Sand Cloud! Wow the sand on the towel shook right off! Amazing! ordered another one right away.”
“In a big gift order, I added this one for myself. Because why not? They’re soft. They work. They’re great with sand. They wash easy. They don’t have a million instructions. Its great.”
Hi there,
Thank you for your lovely feedback on Sundown! We’re glad you think it looks as pretty as advertised. We hope you enjoy using it when the time comes. We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
Hi Pam,
Thank you for your wonderful review! We're thrilled to hear that you consider our product a keeper. Your satisfaction means the world to us, and we can't wait for you to enjoy it to the fullest!
Warm regards,
Team Sand Cloud
