“Goa design is beautiful, but towel pilled after first wash. Also, it took forever to dry after a day at the beach. A lot of money wasted for a towel that didn’t live up to its hype.”
Hi Sharee,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the pilling and drying concerns you experienced with your Goa towel, and we sincerely apologize for the delay in following up regarding your review.
We’d like to discuss this further with you and make sure we locate the correct order so we can properly review your concerns. We’ve reached out to you via email to request some additional information.
Please respond to the email we sent when you have a chance so we can review the details and determine the most appropriate way to assist you.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
“This is the only towel in my order of 5 items that did not arrived snagged. I reached out to Sand Cloud within the hour of the package being delivered to report the damage. No response so 3 days later I reported it again. Sand Cloud said they would email a return label within the hour then ship replacements once I mailed the damaged items back. The return label never arrived so 3 days later I reached out yet again. It's 24 hours later and I haven't heard back from Sand Cloud. Do not buy items unless you are willing to accept damaged goods and zero customer service to make it right. I am done being a customer here!”
“We had a mishap with our original order and was missing this towel, however Sand Cloud made it right and expedited this item we had missing due to shipping issues. With that said, when we got it, we loved the pattern so much. Can't wait to try it out!”
