“I purchased two Terra hooded ponchos for my grandson’s to use this summer at the pool and beach.
The fabric is nice but unfortunately the opening to put your head through is too small and very uncomfortable especially when a child has wet hair. I wrote two emails to the company and left a message and have not heard back. I’m very disappointed.”
Hi Marjorie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that a resolution was previously provided for your concern regarding the fit of the Terra Hooded Poncho Youth - Teal Blue. We’d like to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
Hi Shawn,
Thank you for your fantastic review of the Terra Hooded Poncho! We’re so glad to hear that your grandsons love them so much, even to the point of sleeping in them! That’s truly the ultimate compliment.
If you have any more fun stories or feedback to share, we’d love to hear from you!
“I bout it for my extra tall 6 year old. It’s plenty long/big enough so he’ll have a few more years to grow into it. He can put it on at the beach, change out of his wet stuff and ride home in just the poncho- it’s great!”
Dear Laura, Thank you so much for giving our Terra Hooded Poncho Youth - Sage M/L a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
