“Ordered three items but this one did not make it to me. Reached out twice through email to get a resolution with no response. Buyer beware.
-Update-
Support reached out and refunded the missing item.”
Hi Colin, thank you for your review. We’re sorry to hear about your experience and would love to discuss this further with you. Please kindly check and respond to the email we sent so we can assist you directly.
Hi Breanne,
We're thrilled to hear that you find the Terra Hooded Poncho so cute and cozy! It sounds like the perfect post-shower companion. We appreciate your feedback and love that you're enjoying it!
Happy lounging,
Team Sand Cloud
Thank you for bringing this to our attention. We're truly sorry for any inconvenience you've experienced with our customer service. Your feedback is important to us, and we'd like to make things right.
Please respond to the email we sent you.
“My boys (3 and 6) absolutely LOVE their ponchos and are so excited to pop them on whenever we are done swimming or playing in the fountains by our house. Wish I had gotten these sooner!”
Dear Hailey,Thank you so much for your incredible 5-star rating of our Terra Hooded Poncho Youth - Sage S/M! We appreciate your endless support and loyalty as our valued customer.
Your kind words truly warm our hearts, and we can't thank you enough for taking the time to share your positive experience. It means the world to us. We are also thrilled to hear that you wished you had gotten these ponchos sooner!
Once again, thank you for being such a wonderful customer and for your continuous support. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
