“While I'm hopeful that the poncho will hold up for it's intended purpose, I'm super disappointed at the amount of fraying that occurred after 1 wash. At the price I paid, I expect better.”
Hi Deborah,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We're sorry to hear that you experienced fraying after just one wash. We certainly understand that at this price point, you expect better quality, and we apologize for not meeting those expectations.
We would like to discuss further with you. Kindly respond to the email that we sent you.
