“I purchased two Terra hooded ponchos for my grandson’s to use this summer at the pool and beach.
The small was nearly impossible to squeeze over my grandson’s head
The fabric is nice but unfortunately the opening to put your head through is too small and very uncomfortable especially when a child has wet hair. I wrote two emails to the company and left a message and have not heard back. I’m very disappointed.”
Hi Marjorie,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that a resolution was previously provided for your concern regarding the fit of the Terra Hooded Poncho Youth - Teal Blue. We’d like to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to reach out to our support team. If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team, so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
“Bought the M/L size for both my 4 and 6 year olds. Glad I went with this size! It is big (like down to above the ankles) on my 4 year old son but it’s a great cozy size and should last him a long time! It falls just about calf length on my 6 year old and they both absolutely love them. I think they’ll be wearing them non stop at home and at the pool/beach!”
Hi Shawn,
Thank you for the awesome review of the Terra Hooded Poncho in Teal Blue! We're so glad to hear that the kids love them. It’s always great to know that our products bring joy to the little ones!
If you have any more thoughts or experiences to share, we’d love to hear from you. Enjoy the ponchos!
