“I have been wanting to try these towels for a while. But skeptical me, I don't usually purchase anything from all those advertisements on social media. But I have friends who have tried Sand Cloud so I thought I would give them a try. I love that they are light weight but super absorbant. I have been using them for about a week now. It takes some getting used to after using those thick Costco towels for so long. I can't wait to pack these in our luggage for vacations. What a game changer!”
“I wanted a basth sheet that was light weight yet absorbant. This bath sheet is light but get soaking wet. It took me 1-2 hours via
chat' as well to get what I WANTED. I THINK they use AI for that because they either did not know how to read my request (I had to tr-type it severl times), referred me to beach towels, and finally asked for a live person. And I wanted just 1 towel but had to buy 2. Bummer. Not happy.”
Hi Robin,
Thank you for providing your feedback. We apologize for the inconvenience you experienced in trying to find the right bath sheet and for the frustration with our chat support. It’s disappointing to hear that our product did not meet your expectations in terms of absorbency, and we understand how important it is to have a towel that performs well.
We'd love the chance to make things right for you. Please reply to the email we sent, and we will work together to resolve your concerns.
Thank you for your understanding, and we hope to hear from you soon!
