“The bag is perfect. It’s the right size, but not heavy. It stayed dry; the sand fell right off it and it has the right amount of pockets. Everything about it is great.”
“I like the beachy bag from Amazon for $10 better. I ordered 5 Sand Cloud items, 2 arrived damaged, I reported them within an hour of being delivered. No response so I reported it again 3 days later. Sand Cloud said they would email a return label within the hour & would ship replacement towels once I used the label to return the damaged towels. The label never arrived. 3 days after they promised to send it I reached out again & it has been 24 hours with no response. Do not shop here if you expect items in good condition or any type of customer service to make it right. You will waste your time & money!”
Hi there,
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for the issues you faced with the damages to your items and the delay in communication. We strive to provide the best customer service, and it’s clear we fell short in this instance. Your experience is important to us, and we’re committed to resolving these issues moving forward. Please reach out to us again, as we would like to assist you in getting this sorted out.
Warm regards,
Team Sand Cloud
