“Items never received despite reaching out to customer support multiple times. Yet to receive items or refund for order placed in April. Latest communication with customer support has gone unanswered.”
Hi William,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been to experience delays in both your order and our communication.
After reviewing your case, we can confirm that a replacement order has already been created. We sincerely hope this has helped resolve the matter to your satisfaction.
If your concern is still unresolved or if there is anything further that requires our attention, please don't hesitate to contact our Customer Service team at customerservice@sandcloud.com. We'll be more than happy to reopen your case, have our Review Team prioritize it, and explore the best available resolution options to ensure your concerns are fully addressed.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive any additional information, we will gladly review the matter further and do everything possible to ensure your concerns are fully addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
Hi Anjela,
This is so sweet to hear. We love that your daughter fell in love with your PARTY BLANKET and now has her own Melon Checker PARTY BLANKET for her bed. There is nothing better than knowing it brought her so much happiness.
Thank you for sharing this with us and for continuing to choose Sand Cloud for your home and beach essentials. Your support truly makes a difference in helping us carry out our mission to protect our oceans and marine life. If you ever need anything, we are always here to help.
“Amazing! We just used it for the first time on our beach trip and were able to fit 4 of us comfortably— maximum is 4 people, so if a larger group, you may want 2! But super comfortable and didn’t get dirty. The sand falls right off and absorbs moisture super quick. We used on the roadtrip as a blanket, on the beach, to the pool & after on our balcony as a throw while awaiting our turn to shower.”
“I was even more pleased with both my blankets than I could have hoped for. What I love the most about both which the pictures couldn’t catch but in person are the graphic images of both fruits and the bright vivid colors they’ve used. Like everything I’ve purchased from Sand Cloud of course they’re exceptionally soft and well made.”
