“I had been hemming and hawwing about purchasing this poncho all summer before finally taking the plunge - and it's absolutely been worth it. It's absorbant and lightweight. Sometimes I just lounge around the house in it. I stopped using my bathrobe in the gym locker room because this is a lot easier to pack and a lot more functional. I'm very likely to get another one, and I strongly recommend this product.”
“Super cute and roomy and soft and the saguaro fabric can't be cuter. However, there is a triangle detail patch below the front of the collar, which arrived already fraying and looking worn out. I already had to trim the raw and spindly edges and assume this will be an ongoing project after every wash. Otherwise, super cute. 4/5”
“I loved the cactus poncho but after washing it, the "V" frayed. I was not happy. I contacted Sand Cloud and they sent me a postage paid return slip, refunded me the cost of the poncho and made it even better by giving me a $25 gift card. I will continue to order from SC...just not the poncho.”
Hi Kathleen,
Thank you for reaching out and sharing your feedback with us. We're truly sorry to hear about the fraying issue after washing your Cactus Hooded Poncho. We know how disappointing it can be when a product doesn’t hold up as expected, and we appreciate you bringing this to our attention.
We would love to help resolve this for you, so please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
