Hi Karen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your Reviews.io review and for the frustration you experienced with your Kiltan Gauze Cover Up.
We’ve reviewed your case and can see that a $51.20 refund was previously provided upon return of the product. We’ve reached out to you via email to confirm whether the resolution has fully addressed the issue or if you still need any additional assistance.
As an additional resolution, we’d also love to offer you a $20 gift card. We’d appreciate your response so we can confirm the next steps with you.
Please respond to the email we sent when you have a chance so we can make sure everything has been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
“Bought this for a trip, but didn’t end up bringing it. The pockets hit right at the hip- making you look really wide, plus they flap around and are visible when you walk. I love a pocket for sure, but they just don’t work.”
Hi Heather,
Thank you for taking the time to share your thoughts with us. We're sorry to hear that the Juhu Gauze Cover Up didn't work out for your trip. We appreciate your feedback about the pocket placement and visibility, as we strive to improve both the style and functionality of our designs.
Your comments are valuable to us, and we hope you'll find a cover-up that suits your needs in the future.
Warm regards,
Team Sand Cloud
