“My name is Arlene Hassin, and I am reaching out regarding Order #2870239 for the Fauta black hooded cover-up, which I also paid extra to receive with expedited shipping.
The cover-up is beautiful; however, after wearing it only one time, it developed multiple pulls in the seat and back areas. This was very disappointing to see after such minimal wear and does not meet my expectations for quality.
I would appreciate your assistance in resolving this matter. I am seeking either a refund or a replacement, and I am happy to provide photos of the damaged areas if needed.
Thank you for your time and attention. I look forward to hearing from”
Hi Arlene,
Thank you for sharing your feedback with us. We’re sorry to hear about the issue you experienced with the Falta Gauze Hooded Poncho – Black after limited wear, and we appreciate you bringing this to our attention.
Our support team has already reached out to you directly via email to discuss the matter further and provide resolution options. We’d love to continue assisting you and ensure this is resolved to your satisfaction.
Please reply to the email we sent so we can move forward with the next steps.
“Neckline to large and to deep plunging for my frame. If neckline would have been smaller would have loved it. Material seemed comfortable for lounging and poolside.
So unfortunately I returned.”
Hi Kathy,
Thank you for your candid review of the Falta Gauze Hooded Poncho! We're sorry to hear that the neckline didn't suit your frame as you had hoped. We appreciate your feedback on the fit and feel of the material, as it’s always helpful in guiding our improvements.
We hope you find something that fits perfectly for your lounging or poolside needs in the future!
Best wishes,
Team Sand Cloud
“I adore these hooded ponchos. They are perfect for so many things. As an adult that is uncomfortable in many fabrics , it is a relief to stripdown after work and throw this on. I also used it recently at a swim day with my family . I used it before and after the pool and it was so easy to underss and put on dry clothing underneath . It isnt too thick or thin and the muslin is sooo soft. I purchased in every color. You should too !
P.s. More colors please”
“Much thicker (heavier weight) thank I thought it would be. Provides great coverage and even warmth against cool sea breezes. Very soft. Sizing is generous too!”
