“The towel is cute but I ordered this and it arrived with a snag, unfortunately. Super disappointed it after spending over $100 on 3 towels. Tried to reach out via email and also Instagram with the photo. So just beware of this if you have an issue with an order.”
Hi Andrea,
Thank you for sharing your thoughts about your recent experience with us. We’re sorry to hear that your towel arrived with a snag, especially after your investment in our products. We understand how disappointing that can be, and your feedback is invaluable for us.
If you haven't already, please look out for a response from our team so we can assist you further.
Warm regards,
Team Sand Cloud
“Received the Sunburst towel and it came with a snag in it which was disappointing to spend $40 on a towel for it to come snagged. I sent an email to customer service and my issue as resolved. I have several other Sand Cloud towels and also a blanket. I am a happy Sand Cloud customer.”
Hi Andrea,
Thank you for your feedback regarding your Sunburst towel. We're truly sorry to hear that one of your towels arrived with a snag. We understand how disappointing this can be, especially after making a purchase. Your experience is important to us, and we're sorry to learn that you haven't received a response to your messages.
We’d love to assist you in resolving this matter, so please check your email for a message from our team.
Hi there,
Thank you for your feedback about the towel. We're glad to hear that you found the towel itself fine, but we’re sorry to hear that the colors didn't meet your expectations.
We would like to discuss further with you. Kindly respond to the email that we sent you.
