“Thr product is superb. Gotten nice and soft after the first wash, soaks the moisture up, it's a good towel. But it was also useful as a blanket at a hotel room during my last trip. It was a good purchase after all. The customer service is slow to respond (2 monthes) but I'm glad the people are actually responding instead of using a template or AI.”
Hi Marie,
Thank you for taking the time to share your thoughts on our towels and the XL bag! We're thrilled to hear that you're enjoying the softness and absorbency of the product. However, I’m truly sorry to hear about your experience with customer service regarding the defect. We strive to provide prompt support and your feedback is crucial for us to improve in that area. I encourage you to reach out again, and we’ll do our best to resolve your issue.
“I can’t rate what isn’t shipped. I received an order a month ago but missing a towel. C3PO. Still no resolution.
Update: Sand Cloud as finally responded to me and shipped my missing towel. Customer service was very slow to respond. It took 2 months to resolve my issue. Sand Cloud needs to make customer service a priority. We are busy is not an appropriate excuse for poor service. I increased to 3 stars. In the end that issue was resolved. Thank you.
Still can’t use reward money to make a purchase which was my other complaint. Still no resolution to that issue. A trust and expectation has been broken. Nothing has been done to resolve that.”
Hi Tim,
Thank you for sharing your feedback. We’re truly sorry to hear about this experience with your order. We’d love to discuss this further with you and ensure it’s fully resolved. Kindly respond to the email we sent you so we can assist right away.
– Sand Cloud Team
