“We have other Sand Cloud towels that are great. This one is much lower in quality. Towel has pills all over after multiple washings. Some come off on you when using the towel.
Updated Review:
While the towel unfortunately shed an excessive amount (as I mentioned in my original review), I want to note that the company's customer service was responsive and professional. They reached out quickly and offered a credit to make up for the inconvenience, which I appreciated. It's clear they care about customer satisfaction, even if the product didn't work out for me.”
Hi Jacqueline,
Thank you for your feedback on the Shark Fin Kids Towel. We’re truly sorry to hear that you’ve experienced issues with the quality. It’s always our goal to provide excellent products that meet expectations, and we regret that this towel didn’t meet yours.
Your comments are valuable to us, and we appreciate you bringing this to our attention. If you’d like to discuss this further or need assistance, please reply to the email we sent, and we’ll be happy to help.
Thank you for your understanding!
