“There is a good reason this sold out! It’s the perfect pool/beach cover up. Nice weight and easy fit. So cute. Love the lace up detail. I’d like to get another when they restock. I live at the beach do this is a true winner!”
“UPDATE: The sand cloud team reached out and offered me a couple different methods of how they can make this right, which was amazing! I choose a 20 dollar gift card so I’ll def be repurchasing this. I did really appreciate that! I LOVE the look of this but I was just on a trip to Florida for a week. I really only wore this walking 10 minutes from the condo to the beach and then I took it off. The bottom has already begun to unravel with several hanging strings. Given the price point, I expected this to be much more durable. I’m my opinion, I don’t think I should be having any issues with this especially after just a week of wearing it.”
Hi Lori, thank you for taking the time to share your feedback. We're very sorry to hear that your item began unraveling after such limited use, especially after only wearing it briefly during your trip. We understand your concerns regarding durability and can appreciate how disappointing this must have been given your expectations.
We’d love the opportunity to discuss this further and help make things right. We've sent you an email to follow up and gather a few details so we can assist further. Kindly respond to the email we sent, and we’ll be happy to continue helping.
