Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the material heavy and scratchy, and we understand how disappointing it can be when a product doesn't meet your expectations.
After reviewing your case, we can confirm that a refund of $29.44 has already been processed for your order. We sincerely hope this has helped resolve the matter to your satisfaction.
If your concern is still unresolved or if there is anything further that requires our attention, please don't hesitate to contact our Customer Service team at customerservice@sandcloud.com. We'll be more than happy to reopen your case, have our Review Team prioritize it, and explore the best available resolution options to ensure your concerns are fully addressed.
If contacting our support team directly, please mention that you were contacted based on a request made by the Review Team so we can properly follow up and prioritize your case.
Once we receive any additional information, we will gladly review the matter further and do everything possible to ensure your concerns are fully addressed.
Thank you for your patience, and we truly look forward to assisting you further.
— Sand Cloud Team
