“For the price you pay, it shouldn’t have ripped at the seams. I was pulling it off and it just ripped the bottom seam. I think the concept is good but honestly it’s way too expensive and the quality is not there for the cost.”
Hi Arlene,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the seam tearing on your Lemons Hooded Poncho, and we sincerely apologize for the delay in following up regarding your review.
We’d like to better understand the current status of the issue and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Depending on the circumstances, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case and prioritize your request accordingly.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
“I absolutely love my new hooded poncho, it is so cute and the weight of it is perfect. Perfect for changing at the beach while staying covers. I cannot wait to us it all summer long!”
Hi there,
Thank you so much for your lovely feedback on the Lemons Hooded Poncho. We are so happy to hear that you are enjoying the comfort and fit, and that the vibrant lemon print has been a standout for you. It is such a fun and cheerful design.
We truly appreciate you taking the time to share your experience and for supporting Sand Cloud. Every purchase helps us continue our mission to protect our oceans and marine life. If there is ever anything we can assist you with, we are always here for you.
