“Love it. It’s super thick, great quality. Brought it to the beach and my 13 yet old has claimed it as her own so now I’m in here ordering another one :)”
“Fits even plus size! Only writing this review as I didn’t see any plus size in the reviews. I’m postpartum 5’4” 260lbs and it still fits loose and will be on me at the beach all summer. Really chic and put together looking!”
“First off, let me say I'm a huge fan of Sand Cloud, love your products! The Lemons poncho is my absolute favorite purchase so far. Love the pattern. Great size. I'm 6'6" and I can change comfortably in this thing. It comes down below my knees and gives plenty of privacy for post-beach parking-lot changes. I'm a little disappointed in the sewing quality, as the seams on both sides of the poncho are already coming undone after one use, and other random threads are coming loose. Both of the arm holes have already ripped. It looks like the sides of the poncho were sewn together with a single thread along the sides. Surprising given the price! I'm not confident that this poncho will stand the test of time, and that makes me a little sad as this is otherwise such a great product! I will see if I can patch it up with a sewing machine to get some more life out of it.
UPDATE: customer support reached out and addressed all of my concerns regarding the quality of the product. They went above and beyond to stand behind the product and make things right. I will not hesitate to order from Sand Cloud again in the future because I know they will make things right if needed! Thank you!”
Hi Dominic,
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you love the Lemons Hooded Poncho, but we’re very sorry to hear about the seams coming undone and the arm holes ripping after only one use.
We’d like to better understand the current status of the issue and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Depending on the circumstances, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case and prioritize your request accordingly.
We truly appreciate your patience and the opportunity to make things right.
“I ord around the house and probably will get a new one for next beachered this for beach vacation next week but honestly had to wear it a few times around house after shower and just relaxing I really love
this cover I really originally wanted the shorter one but I would not be able to get it before vacation this time,But I am going to order the shorter cover for basic summertime wear at home this year and probably a new one for next beach trip they sell out fast so I will be ready next time Really love this Item”
Hi Tamara,
Thank you for taking the time to share your feedback regarding the Checker Hooded Poncho.
We are sorry to hear that the color did not match your expectations, though we are glad to know that the purchasing and return process was easy. We understand that the item has already been returned and refunded.
We would still love the opportunity to discuss this further with you. Kindly respond to the email we sent, and we will be happy to assist further.
