Thank you for sharing your experience with us. We’re very sorry to hear that you did not receive your order and for the frustration this situation has caused.
After reviewing your case, we discovered that your earlier email response had unfortunately been routed incorrectly, which delayed our follow-up. Our team has now retrieved your message and is currently working to help resolve the matter as quickly as possible.
We would love the chance to discuss the situation further and confirm the preferred resolution for your order.
Please respond whenever convenient so we may continue assisting you further.
“Out of all the sand cloud towels I own this print + size is my favorite. It can comfortably fit up to 4 people and the print is my favorite animal so that’s a plus! Definitely recommend to everyone.”
“What I would say is - if purchasing from outside US, please, please take note…. Total shipping time from order to delivery is 3 weeks MINIMUM. The processing time takes a good 10 days+ then a further 10-15 days shipping time after that. So take that into account!”
“Big enough to serve as another light layer on top of our bed for cool Hawaiian winter nights! Bought two of them so I could gift one, but now thinking Iʻll keep both! ;)”
Hi Sam,
We’re thrilled you’re loving the Whale Shark XL, perfect for those cool Hawaiian nights! So glad you treated yourself to two. If there’s anything else you’d like or need, just reply here and we’ll be happy to help.
Kind regards,
Team Sand Cloud
“This was my 5th purchase of these towels. I buy them as gifts for people, and everyone raves. They are so light and easy to carry to the beach. So much better than lugging a big towel. They dry so quickly and they wash beautifully!”
