Thank you for your wonderful feedback. We’re so happy to hear you’re enjoying the great quality and beautiful design of your Santa Fe Green. Knowing it continues to meet your expectations really means a lot to us.
We truly appreciate you being part of the Sand Cloud community. If there’s ever anything you need, we’re always here to help.
“I had high hopes for this sand cloud towel. I bought it to take on vacation because it was more compact then regular towels and heard they dry quickly. Well it didn't dry. Left it to dry overnight and was still very damp in the morning. Disappointed it didn't live up to that feature.”
Hi Karen,
Thank you for sharing your feedback with us. We’re really sorry to hear that the towel didn’t dry as expected during your trip, especially when quick-drying performance was a key feature you were looking forward to.
We’d love the opportunity to learn more and see how we can help. Our team has reached out to you directly via email to gather a few additional details about the specific towel style purchased through Scheels, so we can review this further and discuss possible next steps.
When you have a moment, please feel free to reply to that email, and we’ll be happy to assist you.
Thank you again for your feedback, it truly helps us improve.
“This is very flat bit threaded and u sure if I need to wash to plush up and make less stiff but do not want to void warranty as they are going back unless I can try washing”
Hi Gynger,
Thank you for sharing your thoughts on the Santa Fe Green. We're sorry to hear that you're experiencing stiffness and flatness with your item. Your feedback is truly valuable to us, and we appreciate you reaching out.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“This was a gift for my beach-loving cousin. She texted me saying, “I love it. I’ve wanted to buy a sand cloud towel forever and the one you got me is so cute THANK YOU” — so I’d say money well spent. We own plenty of these ourselves.”
Hi Arah,
Thank you for your review! We appreciate your feedback and would love to know more about your experience.
Kindly respond to the email that we sent you.
