“This is very flat bit threaded and u sure if I need to wash to plush up and make less stiff but do not want to void warranty as they are going back unless I can try washing”
Hi Gynger,
Thank you for sharing your thoughts on the Santa Fe Green. We're sorry to hear that you're experiencing stiffness and flatness with your item. Your feedback is truly valuable to us, and we appreciate you reaching out.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“This was a gift for my beach-loving cousin. She texted me saying, “I love it. I’ve wanted to buy a sand cloud towel forever and the one you got me is so cute THANK YOU” — so I’d say money well spent. We own plenty of these ourselves.”
Hi Arah,
Thank you for your review! We appreciate your feedback and would love to know more about your experience.
Kindly respond to the email that we sent you.
Hi Lauren,
Thank you for your review! We're glad to hear you think it's a great product. We understand that pricing can be a concern, and we strive to balance quality with value. Your feedback is important to us, and we will take it into consideration as we continue to improve our offerings.
If you have any further thoughts or suggestions, please don’t hesitate to reach out!
“I like Turkish towels like these but they don’t fade like these. The towel was only out in the sun for one day and was not flat so the color fade is scattered. Looks like it was bleached in the exposed areas”
Dear Matt,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with our Santa Fe Green towels. We appreciate your honest review and apologize for the issues you encountered.
We understand your disappointment with the color fade on the towel, especially after only one day of exposure to the sun. We sincerely apologize for any inconvenience this has caused you. It is certainly not the quality we strive to provide our customers with.
We would like to discuss further with you. Kindly respond to the email that we sent you.
