“This was my 5th purchase of these towels. I buy them as gifts for people, and everyone raves. They are so light and easy to carry to the beach. So much better than lugging a big towel. They dry so quickly and they wash beautifully!”
“When I opened package I immediately noticed a pull in the material. I have sent several emails and pictures to sand cloud customer service and also tried connecting with the via chat. I have had no response and would not recommend this product. Terrible customer service!”
Hi Kelly,
Thank you for reaching out and sharing your concerns with us. We're truly sorry to hear about the issue with the material and the difficulties you've had with our customer service. This isn't the experience we strive to provide, and we appreciate you bringing it to our attention. We are continuously working to improve our communication and support. Please give us another chance to assist you and resolve this issue.
Best wishes,
Team Sand Cloud
“My initial experience with the towels was that I loved how lightweight they were and the designs were just my style. I was a little put off by the initial lintiness after washing and hang drying, which is the recommended cleaning method. However, after a few rounds in the dryer on delicate, the lint has greatly subsided if not disappeared completely. The company reached out to me after my initial review to make things right. And since the linty issue has subsided, I am happy to give a 5-star review for the ease of doing business with Sand Cloud, their devotion to customer service, and my initial love of the pattern and lightweight material.”
Hi Karyn,
Thank you for taking the time to share your thoughts. We're sorry to hear about your concerns with lint and that it has affected your gifting plans. Your feedback is important to us, and we’ll certainly investigate this issue to ensure our products meet the high standards we aim for.
We appreciate your support and hope to improve your experience in the future!
