Hi Tammy,
Thank you for your fantastic review! We’re thrilled to hear that the towels are washing up great and that they exceeded your size expectations. It’s wonderful to know you’re enjoying them! If you have any questions or need anything else, just let us know!
“I really like the pattern, and the hand towels are nice, but the bath towels came with threads already pulled out and they catch easy. The company quickly addressed and resolved the issue; great customer service!”
Thank you for taking the time to share your feedback. I'm glad to hear that you like the pattern and that the hand towels have met your expectations.It's concerning to hear that the bath towels arrived with pulled threads, that they catch easily, and that they are thinner and less soft than expected. We strive to ensure our products are of high quality and durable, and it’s clear that we have not met that standard in this instance.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Dear Victoria, Thank you so much for giving our Eden Bath Towel - 4 Mixed- Navy a fantastic 5-star rating! We greatly appreciate your support and are thrilled to hear that you loved the pattern and absorbency of the towels. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“I am kind of a towel snob, and these bath towels hit the mark. I’m not looking for a big fluffy blanket. I’m looking for some thing that is thin but absorbent but also a little fluffy. Make sure you give them a wash twice before using to have the best experience.”
Dear Kristine, Thank you so much for your wonderful 5-star rating of our Eden Bath Towel - 4 Mixed-Navy! We truly appreciate your feedback and are thrilled to hear that our towels have met your expectations.
Your tip about giving them a wash twice before using is incredibly valuable, and we will be sure to share it with our customers. We believe that providing the best experience is paramount, and your advice will certainly enhance their enjoyment.
Once again, thank you for choosing our Eden Bath Towels and for sharing your positive experience. We hope to serve you again soon!
Dear Lauren,Thank you so much for giving our Eden Bath Towel - 4 Mixed Navy a 4-star rating! we are sorry to hear that you have experienced shedding even after 6 washes. Your comments are invaluable to us as we continuously strive to improve the quality of our products.
Kindly respond to the email that we sent you.
“The best towels! They’re so soft and absorbent, but very light weight at the same time. I’m replacing all my bathroom towels with Sand Cloud towels. I highly recommend trying them!”
Thank you so much for your five star rating of our Eden Bath Towel - 4 Mixed- Navy, Candace! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Towel it doesn’t dry ur body at once. Too expensive for a towel that doesn’t do what it promise. I received a full refund for this last towel. Satisfy with this and very simple and fast return”
“The hand towels are fantastic, the most awesome design, soft and wash up well.
I had a problem with the bath towels and lint, but the company resolved it and now I have a great set of towels.”
