Hi Debbie,
Thank you for your wonderful review of the Willow Hand Bath Bundle! We're thrilled to hear that you find them thin yet absorbent – that's exactly what we aim for! Your feedback is invaluable to us as we strive to create the best products possible.
If you have any more thoughts or need assistance, please feel free to reach out. We appreciate your support!
“Buyer beware! These towels are defective, and Sand Cloud won’t take responsibility for a bad product. These hand towels along with the bath towels and washcloths shed dark blue lint everywhere. Lint was stuck to our hands and arms, and the sink counter also was covered in lint. This occurred repeatedly after soaking and washing the towels multiple times. Unfortunately, customer service refused to honor their promise of “100% Happiness Guaranteed” and offered me a store credit for less than half of what I paid for these towels. While I have been happy with other Sand Cloud towels, I can’t risk purchasing any more towels knowing their customer service is designed to push back on the customer when there are product issues.”
Thank you so much for taking the time to provide us with your feedback on the Willow Hand Bath Bundle - 2 Pack - Deep Ocean. We truly value your input and appreciate your honesty about your experience.
We sincerely apologize for the issues you encountered with the towels shedding dark blue lint. It is definitely not the quality or experience that we aim to provide. We are deeply sorry for any inconvenience and frustration caused.
We understand that our customer service team did not meet your expectations and we apologize for the disappointment you experienced. We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you for your feedback. I'm sorry to hear that the towels didn't meet your expectations for thickness and absorbency. It's great to know that you liked their appearance, but I understand your concerns. Kindly respond to the email that we sent you for having a further discussion on this.
Dear Barbara,Thank you so much for your fantastic 5-star rating of our Willow Hand Bath Bundle - 2 Pack - Deep Ocean! We truly appreciate your kind words and continuous support as a loyal customer.
We apologize for any inconvenience caused by the slightly delayed delivery. However, we are delighted to hear that you found our product excellent. Your feedback is invaluable to us, and we will continue working hard to improve our delivery process.
Once again, thank you for your wonderful review and for being a loyal customer. We truly value your support and hope to serve you with excellence in the future!
Dear Candace, thank you so much for your 5-star rating of our Willow Hand Bath Bundle - 2 Pack - Deep Ocean! We greatly appreciate your positive feedback and are thrilled to hear that you found them to be very well constructed and of a generous size.
We also wanted to take this opportunity to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we strive to consistently provide top-notch products and customer service just for customers like you.
Thank you again for your kind words and for choosing our products. We look forward to serving you again in the near future!
Thank you so much Celeste for your 5-star rating of Willow Hand Bath Bundle - 2 Pack - Deep Ocean! Thank you for your valuable review. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I’ve now purchased the kitchen towels, four sets of hand towels and a head wrap! The quality is outstanding. These hand towels are nice and thick and it’s true, they are more absorbent after washed.”
Thank you so much for your 5 star rating of our Willow Hand Bath Bundle - 2 Pack - Deep Ocean, Christina! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“I bought these for our boat use since most people rave about Sandcloud’s quick drying towels. So I tested it by bringing it to our boat. I wet 1/4 of it on a damp, muggy day and hung it on a hook. It took so long to dry.
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The company suggested I do specific things to season the towel, so I did, but it still took OVER 12 hours to dry on a drying rack in our home on a beautiful day.
Beautiful, quality lush towel, but I don’t recommend if you want a quicker drying towel.”
Hello Loreen! We are sorry to hear that the length of time taken to dry those towels dissatisfied you. Your comments have been forwarded to the relevant team. We have sent you an email to fix this issue.
