Hi Heather,
Thank you so much for your fantastic review of the Willow Bath Washcloth Bundle! We're thrilled to hear that you're loving them and that they’ve changed your towel game for the better. It’s always great to know that our products exceed expectations.
If you have any more thoughts to share or need assistance, feel free to reach out. We appreciate your support and look forward to serving you again!
Thank you for trusting us!
“Warning! These towels are defective, and Sand Cloud won’t take responsibility for a bad product. These washcloths along with the bath towels and washcloths shed dark blue lint everywhere. This occurred repeatedly after soaking and washing the towels multiple times. Unfortunately, customer service refused to honor their promise of “100% Happiness Guaranteed” and offered me a store credit for less than half of what I paid for these towels. While I have been happy with other Sand Cloud towels, I can’t risk purchasing any more towels knowing how their customer service works when there is a problem.”
Dear Christina,Thank you so much for taking the time to share your feedback on our Willow Bath Washcloth Bundle - Deep Ocean. We truly appreciate your honesty and for bringing these issues to our attention.
Firstly, we would like to apologize for the inconvenience you experienced with the shedding of dark blue lint from the towels, even after soaking and washing them multiple times. We understand how frustrating it must have been for you.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“Just like their towels, the washcloths feel soft, luxurious, and dry out SO fast. No moldy smell here. Great for showering. Not too abrasive or rough on your skin for exfoliating, just the right texture. Cannot recommend Sand Cloud products enough.”
Dear Carly, Thank you so much for giving our Willow Bath Washcloth Bundle - 6 Pack - Deep Ocean a 5-star rating! We are thrilled to hear that you are satisfied with your purchase. We couldn't agree more! We take pride in providing products that are not only soft and luxurious but also durable and quick-drying. It is fantastic to know that our washcloths have met your expectations.
Hello Susan! Thank you for your valuable review. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
Thank you so much Celeste for your 5 star rating of Willow Bath Washcloth Bundle - 6 Pack - Deep Ocean! We are delighted to have a loyal customer like you. Thank you for your kind words and for your continued support!
