“Absolutely terrible from start to finish. I ordered 4 towels and only received 2 towels and 2 pieces of paper with bar codes that matched the 2 towels I was missing. I contacted customer service thru the sand cloud website form - heard nothing. I emailed their customer service email - heard nothing. I contacted them thru instagram - nothing and finally someone responded thru Facebook but only once a day. And each time they would ask 1 question they already had the answer to. I included my order number in every message and they asked me for my order number. It took 15 days for them to mail the replacement - missed giving 2 as a gift for a trip. Horrible horrible customer service. I have (had) only sand cloud beach towels 15 or more towels and people always comment on them and I promoted sand cloud. Well no longer. Now when someone asks about the towel at the beach, lake or pool I will let them know how terrible the customer service is and they should buy from a company other than sand cloud.”
Hi Heather,
Thank you for taking the time to express your concerns. We sincerely apologize for the trouble you've experienced – from the missing towels to the frustrating communication delays. This is certainly not the level of service we strive to provide. Your feedback is important to us, and we are taking it seriously to enhance our customer support experience.
We appreciate your loyalty to our brand in the past and would love a chance to regain your trust. If you would like to further discuss your situation, please reach out to us directly.
Warm regards,
Team Sand Cloud
Hi Maryanne,
I’m truly sorry to hear that your shipment was missing and that you've had difficulties getting in touch with customer service. That's not the experience we want for our customers, and I can understand your frustration. We definitely appreciate your feedback, and I'll ensure your concerns are passed along to the team to help improve our communication and service.
Thank you for bringing this to our attention.
“Purchased my first Sand Cloud beach towel several years ago, and I was hooked. Love their durability and all the many designs are so pretty. Have bought several more, and still not disappointed, especially with my latest, Starry Night. All take up very little storage space, yet work so well.”
Hi there,
Thank you for sharing your thoughts on Starry Night. We're sorry to hear that you feel it wasn't worth the extra investment. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance our offerings.
We appreciate your input and hope for a more positive experience in the future.
Warm regards,
Team Sand Cloud
Hi James,
We appreciate you taking the time to share your thoughts. We're truly sorry to hear that your experience didn't meet your expectations. Your feedback is invaluable to us as we strive to improve our offerings. Please feel free to reach out if you'd like to discuss this further.
