Thank you for reaching out and letting us know about the issue with your order. I understand that the package was sent to the wrong address due to an error. We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you so much, Barbara, for your fantastic 5-star rating of our Paisley Cover Up! We truly appreciate your kind words and we're delighted to hear that you love the quality of our product. We understand that it may feel a little heavy, but we assure you that the weight is intentional to ensure durability and comfort. We greatly value your satisfaction and thank you for choosing our brand. We’re grateful for your support of Sand Cloud and our mission to protect our oceans and marine life.
“Used this coverup on my beach vacation and it is now my go-to! It’s cute and absorbent, easy to put on at the beach covered in suntan lotion. I could even put it on without taking off my hat! It fit me well but is one size, so make sure the measurements are good as theres no stretch.”
Dear Lori, thank you so much for taking the time to provide us with your feedback on our Paisley Cover Up. We truly appreciate it!
We have sent you an email regarding the missing pouch. Kindly respond to the email.
“Disappointed. This is a very cute cover up and I want to keep it. However, there is not enough information about sizing on the description. I am a size 22/2xl person and I could barely get this over my hips. It was so tight. Chest was fine as that was the only one of two measurement available on website other than length. I will be returning. This is a fairly basic accessory. Seems like SoundCloud could easily make a small and large size to be more inclusive and also better measurements in the description.”
Thank you so much for taking the time to provide us with your valuable feedback on our Paisley Cover Up. We sincerely appreciate your input and are truly sorry to hear about your experience with the sizing.
We apologize for any inconvenience caused by the lack of information about sizing in the product description. Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
“If you are more than a size medium, this will not work for you. It's a nice item and I really wish that it had been a good fit. It's too short and too small over all. Customer service is very good. I received a prompt refund and was told that they will be working on offering more sizes in the future.”
Thank you so much for taking the time to share your feedback on our Paisley Cover Up. We truly appreciate customers like you who share their experiences with us.
We want to sincerely apologize for the inconvenience you faced with the sizing of the cover-up. Please respond to the email that we sent you.
“Unfortunately, I ended up returning this item. The colors were different than the pictures (much darker), and the material was scratchy—not soft like the towels are. The fit was also awkward—too short and boxy.”
Thank you so much for taking the time to provide feedback on your experience with our Paisley Cover Up. We sincerely apologize for the issues you encountered with your purchase.
Your comments have been forwarded to the relevant team. We would like to discuss further with you. Kindly respond to the email that we sent you.
