“Another gift for a friend. She was delighted with the uniqueness. She took it on vacation and everyone was asking where she purchased it. Sandcloud of course!!!”
Hi Juli,
Thank you for your feedback! We're sorry to hear that the Classic Stripe Hooded Poncho didn't meet your expectations after washing. We take quality seriously, and it’s disappointing to learn about the fraying issue.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Thank you so much for your honest feedback! We completely understand that while some may appreciate the thickness and weight of the towel, it may not be the right fit for everyone, and that’s perfectly okay.
Your satisfaction is very important to us, and we want to ensure you have a product that you truly enjoy using. We would like to discuss further with you. Kindly respond to the email that we sent you.
“I was very surprised with the quality and fit for this poncho!! I'm very short and thought it would be down to my ankles, but it's comes down to mid calf. Generous fit, again, I'm in love!!”
