“I love the product but when I ordered from the facebook site I never received my merchandise . If you order anything go to the correct Sand Cloud site I’m out 36$. If it’s to good to be true it probably is, listen learned”
Hi Michelle,
Thank you for reaching out and sharing your experience with us. We’re happy to hear you love the product! However, we’re truly sorry to learn that you didn’t receive your order and understand how frustrating that must be. It’s always important to ensure you’re purchasing from the official site, and your feedback helps others avoid similar issues. If there’s anything we can do to assist you further, please let us know!
Warm regards,
Team Sand Cloud
“Well since I haven't heard back from you after 2 emails to customer support maybe I'll get my missing towel by leaving a review. Package arrived open with only 3 towels not 4 I immediately sent a request for missing towel and have not received a response so sent a 2 email request and still nothing. At $40 per towel that is unacceptable!
UPDATE
Made good took a while but happy in end”
Hi June,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. It’s unacceptable that you have not received the support you deserve regarding your missing towel. Please allow us to make it right. If you could check your inbox for our response or reach out to us again, we’d be more than happy to assist you further.
Thank you for your understanding, and we hope to resolve this soon.
