“After almost two weeks of the tracking information saying the item had a tracking number but they had not received it I called. Their customer service is a message machine that you leave your information and they get back to you in a couple of days. Then they claimed the shipment was lost so they set up another shipment that took several days to ship. The product is ok but the delay and the poor communication was not something I would want to deal with again!”
Hi there,
Thank you for your feedback regarding your experience with the Taino Loggerhead XL. We sincerely apologize for the delays and the communication issues you encountered. It’s frustrating not to receive timely updates, and we completely understand your concerns. We are continually working to enhance our customer service and shipping processes based on valuable feedback like yours.
We appreciate your patience and hope that the product serves you better moving forward. We would like to discuss further with you. Kindly respond to the email that we sent you.
Hi there,
Thank you for your fantastic review! We're thrilled to hear that the Taino Loggerhead XL was a hit as a birthday gift. It's wonderful to know you have enjoyed yours, and we truly appreciate your intention to purchase more in the future!
Warmest wishes,
Team Sand Cloud
