“I don't like thick, fluffy towels. They feel like they leave me damp. I've been using waffle-weave cotton for years. These towels feel very nice. The terry nap is smooth but absorbent. They wash up very well. I also like that they roll up and take up less room in my swim bag for the gym.”
“I have been waiting for this towel without fringes! It's the best towel out there! Soft, absorbent, lightweight and dries in no time. And did I mention, no fringes!”
“I have an issue where I accidentally ordered the towels twice. I’ve been trying to get help with returns and have reached out 3 times with no response. There is no phone option in contact us. I’ve bought several sets of towels here in the past but will not risk it again given total lack of customer support.”
Hi there,
We’re truly sorry to hear about your experience with our customer support. Your concern regarding the returns process is important to us, and we apologize for any frustration this has caused you. We’re committed to improving our communication and ensuring that our customers receive the assistance they need promptly. Please know that we value your feedback, and we hope to have the opportunity to regain your trust in the future.
Warm regards,
Team Sand Cloud
Hi there,
Thank you for your feedback on the Terra Fringeless XL Bath Bundle. We appreciate your perspective on using our towels in different settings! While we’re thrilled to hear you enjoy them at the beach, we understand they may not fit your needs for bath towels. Your input is incredibly helpful, and we’ll keep it in mind as we work to improve our products.
Thanks again for sharing your thoughts with us!
Warm wishes,
Team Sand Cloud
“This bath and hand towel are attractive and the bath towel is quite large. But I was expecting them to be more absorbent. When I contacted customer service, they explained to me the proper care of these towels that would make them more absorbent.”
Hi Kathy,
Thank you for sharing your thoughts on the Terra Fringeless XL Bath Bundle. We're glad to hear you find the towels attractive and that the bath towel is large! However, we’re sorry to learn that the absorbency didn’t meet your expectations. Your feedback is invaluable, and we will certainly take it into consideration as we work to improve our products.
Warm wishes,
Team Sand Cloud
Hi there,
Thank you for your feedback on the Terra Fringeless XL Bath Bundle. We're glad to hear that you liked the color and size, but we're truly sorry that the softness didn’t meet your expectations. We appreciate your honesty, and we'll use your comments to make improvements for our future customers.
We hope you find towels that suit your needs better in the future!
Warm wishes,
Team Sand Cloud
