Hi Jennifer,
Thank you for sharing your feedback regarding your Order #2897923 for the Terracotta Bedding Set - Queen. We’re very sorry to hear that the fabric has been catching on your wedding band and causing pulls in the threading.
We completely understand how concerning that can be and truly appreciate you bringing it to our attention. We’ve sent you an email to discuss this further and to offer resolution options.
Kindly respond to the email we sent so we can assist you right away and make this right.
Thank you again for your honest review.
“It already arrived with the thread unwinding itself in several places. Because it’s a loose knit material, it will only get worse over time, but you’d think it would at least come without any holes. The fabric is not soft - at all. The color and design were beautiful, and I would have kept it if it weren’t so expensive. It’s a crime to be selling these as luxury sheets, I wouldn’t pay more that $50 for these.”
Hi Kari,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the Terracotta Bedding Set did not meet your expectations in terms of quality and feel, and we completely understand your disappointment regarding the thread issues and overall experience.
We’ve reached out to you directly via email to discuss this further and to provide an update regarding your return and refund process. Kindly respond to the email we sent when you have a moment, we’d really appreciate the opportunity to continue the conversation and support you further.
“Love the colors and way they look/feel. Only complaint is the queen blanket isn’t big enough. Doesn’t hang over the mattress like advertised in photos.”
Hi Deneka,
Thank you for sharing your feedback with us. We’re so glad to hear you love the colors and feel of the bedding, though we’re truly sorry to hear that the sizing did not meet your expectations and that the blanket did not hang over the mattress as you anticipated.
We’ve reached out to you via email so we can discuss this further and review the details with you. Kindly respond to the email we sent when you have a chance, we’d really appreciate the opportunity to assist you directly and make things right.
“Ok, I LOVE Sand Cloud! I have purchased blankets and towels, which are my absolute favorite. I WANTED to LOVE my sheet set. But.... for some reason the blanket (top sheet) has this stringy pulling going on and it is driving me crazy! The bottom fitted sheet and pillow cases are fine. Other than this issue they are sooo comfortable and I wanted more sets but leary to order them now.”
Hi Haley,
Thank you so much for sharing your detailed feedback, we truly appreciate your kind words about Sand Cloud and are sorry to hear about the issue you experienced with the blanket.
Our support team has reached out to you directly via email to discuss this further, provide guidance, and explore resolution options. We’d love the opportunity to assist you and make things right.
Please kindly reply to the email we sent so we can continue helping you further. Thank you again for your feedback and support!
