Hi Jeff,
Thank you for sharing your feedback regarding the Classic Fringeless XL Bath Bundle - Black from order #2958231.
We are very sorry to hear that the towel did not meet your expectations in terms of thickness, softness, and overall value.
We would like the opportunity to discuss this further with you and help make things right. We have sent you an email with available resolution options, including return, exchange, partial refund, or gift card options.
Kindly respond to the email we sent you, and we will be happy to assist further.
“These are not for everyone as they are thin and not that comfy-soft you might want/expect with a bath towel. We got these for my son going to college in Florida to help dry faster and to take up less space than a traditional towel. Son said that after second wash it got a little softer and is hoping that the absorbancy will get better with each wash as well.
UPDATE: These are serving their purpose for my college student. They get the job done and the main factor of purchasing them - drying inbetween uses is spot on.”
Hi there,
Thank you for your review! We’re glad to hear that your son has found the towels helpful for college and that they got a little softer after the second wash. We understand that the comfort levels can vary, and we appreciate your feedback about the absorbency. We hope they continue to improve with each wash!
Warm regards,
Team Sand Cloud
“Love the look and feel of these towels. My only complaint is they still shed black fuzz after washing them three times. Hopefully this will resolve itself soon! Otherwise great towels.”
“I ordered one set of the classic black fringeless XL towels & one set of the classic slate blue fringeless XL towels as a birthday gift for my daughter. I only received the black towels and not the blue ones. I have tried emailing and calling Sand Cloud several times to correct this problem and have still received no response.”
Hi there,
We’re really sorry to hear about the mix-up with your order and the lack of communication from our customer support. We understand how frustrating this must be, especially when it’s for a special occasion. Your experience is important to us, and we’re committed to resolving this for you. Please reach out to us again, and we’ll make sure to prioritize your situation.
Thank you for your understanding!
Warm regards,
Team Sand Cloud
“These towels are great. But if you are used to plush, soft bath towels… these aren’t that. These are what I would call “beach” towels. They are excellent beach towels. But not what I want out of a shower.”
“I purchased some of the fringed towels. Although I do like them I don't like the fringe, and these black towels I ordered have some terry on one side, making them even better. Worth every penny in my opinion.”
