“I initially wrote that I did not like the absorbency of these towels. Customer service was kind enough to accept a return for a full refund - but also offered me a 50% discount if I were to keep them. I put them in my guest room and the next house guest RAVED!!! about them!”
Hi there,
Thank you for your feedback on the Classic Fringeless XL Bath Bundle. We’re truly sorry to hear that the absorbency did not meet your expectations. We value your input and it helps us improve our products.
Regarding your experience with customer service, we apologize for any inconvenience this may have caused. Please reach out to us, and we’ll make sure to assist you promptly with your return inquiry.
Thank you for your understanding!
Warmest regards,
Team Sand Cloud
Hi Lawrence,
Thank you for your feedback! We're glad to hear you like the color and that the towels dry quickly. However, we're sorry that you found the fabric lacking in absorbency. Your comments are important to us and will help us improve our products.
Warm regards,
Team Sand Cloud
“I bought these XL bath towels for a friend who likes this style of towel. It feels thin and quick-drying, so I think my friend will love them. The color is also nice. The towels are thin, but the inner lining is still soft and comfy. The outside is kind of tougher with kitchen towel texture, but it's not scratchy at all. I expect it will feel softer after several washes and a bit of use.”
“These are THE BEST towels I have ever used/owned! They dry me off so well, even with a light glide over my skin! They take up minimal room in my linen closet, AND they dry so quickly. I never have to deal with towels that stay damp and smell musty again!
I highly recommend these for everyone, especially if you have a slim red amount of space to hang your towels.”
Hi there,
Thank you for sharing your feedback on the Classic Fringeless XL Bath Bundle. We're sorry to hear that the towels did not meet your expectations for softness and absorbency. We understand how disappointing it can be when a product doesn’t perform as hoped. Your input is valuable to us, and we appreciate you taking the time to reach out.
If you would like assistance or to discuss your experience further, please keep an eye out for an email from our team.
Warm regards,
Team Sand Cloud
Hi Sallie,
Thank you for sharing your feedback on the Classic Fringeless XL Bath Bundle - Hedge Green. We're glad to hear you liked the size and overall quality, but we're sorry to learn that the thickness didn't meet your expectations. We appreciate your insights and will take them into account for our future products.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
