“Unfortunately, the towels don’t absorb the way I’d hoped & one of our towels had a frayed area in the middle after one wash. With as much as we paid for these towels, they did not meet my expectations.”
Hi there,
Thank you for your feedback regarding the Classic Fringeless XL Bath Bundle. We are truly sorry to hear that the towels did not meet your expectations in terms of absorbency and that one of the towels had a frayed area. We appreciate you bringing this to our attention, and your comments will help us improve our quality control.
We hope to have the opportunity to better serve you in the future.
Warm regards,
Team Sand Cloud
“Bought into all the hype of sand cloud but have found them to just be expensive towels. Nothing special. Dries faster because it’s thinner than normal towels..”
Hi David,
Thank you for taking the time to share your thoughts! We appreciate your perspective on the towels and understand that they might feel different than what you’re used to. While their thinner design helps with quick drying, we recognize that it may not suit everyone's preferences. Your feedback is important to us and we hope you give them a chance to impress you further!
Warm wishes,
Team Sand Cloud
“It's not bad, but not worth the additional cost. The color is not what I thought and I have tried to exchange it, but the customer service from Sand Cloud is unresponsive days later.”
Hi Sarah,
Thank you for your feedback. We apologize for any inconvenience you've experienced, especially regarding the color discrepancy and the delay in our customer service response. We strive to provide the best support and would love to help resolve this for you. Please check your inbox for our email so we can assist you right away.
Warm wishes,
Team Sand Cloud
