“I like the idea of a big bath sheet towel and these were advertised being very absorbent. I ordered a set of navy blue because they matched my decor. I figured I would add other towels in a mismatched but save family type assortment. I receive my navy blue XL bundle and I have to say I’m a little disappointed. They’re not as adsorbent as it seems they should be and they are very expensive for what you get. I have looked several times for other towels in blue that would match but you don’t really have much of an assortment to choose from and towels are not sold single, they are all sold in bundles so it’s difficult to get a few different styles in the same color that matches your decor.
I’ll keep these towels with the ones that I already have, but my dream of an assortment of SoundCloud towels is not to be. I am happy that theyre organic so, while too expensive for me, I am mildly happy with my purchase. ..”
Hi Jennifer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your Reviews.io review and for the experience you had with your Terra XL Bath Bundle - Navy.
We’d like to better understand the current status of the issue and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Depending on the circumstances of your case, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case and work toward addressing your concerns.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
Hi there,
Thank you for your review of the Terra XL Bath Bundle - Navy! We're glad to hear you appreciate the size and quick drying feature. However, we’re sorry to learn about the blue fibers and the rough texture. Your feedback is really important to us, and we'll be taking it into consideration as we strive to enhance our products.
We hope future towels will provide you with the softness you're looking for!
Warm regards,
Team Sand Cloud
Hi Patrick,
Thank you for your great review of the Terra XL Bath Bundle in Navy! We're thrilled to hear that you're enjoying the size and quick-drying feature of the towels. Your feedback is incredibly valuable to us, and we're excited that they are working well for you!
Wishing you many cozy moments with your new towels!
Warm regards,
Team Sand Cloud
