“After years of seeing videos pop up on social media, I finally purchased one. I was born & raised in Florida so imagine very sticky and soft sand. I tried this towel as a beach mat for a week vacation. I was very impressed at first. The sand literally comes right off! But I didn’t want to make up my mind that fast. The next day it rained and I thought for sure the wet sand layer would have to stick…. I was incredibly incorrect. The wet sand magically came off! This is now the first thing I pack in my beach bag and I love how easy it is to throw down and have a place to sit with the kids.”
“This towel tore after the first wash. I have contacted customer service several times, but I have not received any response. I would appreciate your assistance in resolving this issue.”
Hi Truc,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that a resolution was previously provided for your concern. We’ve reached out to you via email to confirm whether the issue has now been fully resolved or if you still need any additional assistance.
Please respond to the email we sent when you have a chance so we can make sure everything has been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
“Im in Love with my Ozzy! My 1st Sand Cloud product. Bought for beach but started using it for couch cuddling, now moved to my bed cover tossing my regular blanket. It covers me lightly and I don't nightsweat with it.
Next im trying bath towels. Thank you SandCloud for my beautiful Ozzy!”
Hey Janet, Thank you for your review and 5-Star rating! 😊 We hope you’ll love it once you get the chance to try it.
Thank you for supporting our mission to protect marine life! 🌊
Hi,
Thank you for sharing your experience with us. We are so happy to hear that our team was able to help ensure the Crush Turtle Teal XL arrived on time and that the recipient loved it. Your kind words about our customer service truly mean a lot.
If you ever need assistance or have questions in the future, please do not hesitate to reach out. We are always here to help.
