“It appears that my emails were not answered due to a backlog from a sale event they were having. Once I did receive an email back Sand Cloud worked quickly to replace this and the R2-D2 towel that were lost in the mail.”
Hi Erin,
We're really sorry to hear that you haven't received your towel and that you haven't received a response to your emails. That must be incredibly frustrating, and we appreciate your patience during this time. Your concerns are important to us, and we'd like to help resolve this issue as quickly as possible.
Warm wishes,
Team Sand Cloud
“Love the design, and the inverted colors on both sides.
But even after washing and air drying, I was still getting little dark fibers all over my body when drying off, which was a bit annoying. I hope that goes away after a few washes.
And the towel was ‘cold’ with the absorbed water if I had to readjust or rewear the towel around myself. Not a ‘con’ but a little shock I wasn’t prepared for. lol”
Hi,
We're thrilled to hear that your boyfriend loved his gift! It's always rewarding to know we can bring joy to someone's day. Thank you for sharing your experience with us!
If you ever need assistance or have more thoughts to share, feel free to reach out. Enjoy your time together!
“I initially had a frustrating experience with this company. I received the wrong towels, and it took quite some time and effort to get the issue resolved. Customer service was slow to respond, and I was left feeling uncertain about whether the mistake would be corrected.
However, after about 2-3 months, the company did follow up and sent me a gift card as a gesture of goodwill, which I truly appreciated. While the process wasn’t ideal, I’m grateful that they made an effort to make things right in the end.
I hope they can improve the responsiveness of their customer service in the future, but I do acknowledge the effort to resolve the issue.”
Hi,
We're truly sorry to hear about your experience and the issues you've faced with your order. We completely understand how frustrating it can be when expectations are not met, especially regarding customer service and resolving issues.
Your feedback regarding the lack of urgency and complexities in the return and exchange process is very concerning to us. We genuinely want to improve and ensure that our customers receive the service they deserve.
Please allow us the chance to address your concerns directly. We would appreciate it if you could respond to the email we sent you, so we can assist you further and resolve this matter as quickly as possible. Thank you for your patience.
Dear Sara,
Thank you so much for giving us a 5-star rating for STAR WARS™ - Fighters. We truly appreciate your kind feedback and are thrilled to hear that your nephew, who is a Star Wars fan, is now completely obsessed with his new sand cloud towel.
Dear Alexa,Thank you so much for the incredible 5-star rating for STAR WARS™ - Fighters! Your feedback is truly appreciated!
Thank you again for choosing Sand Cloud!
