“I initially had a frustrating experience with this company. I received the wrong towels, and it took quite some time and effort to get the issue resolved. Customer service was slow to respond, and I was left feeling uncertain about whether the mistake would be corrected.
However, after about 2-3 months, the company did follow up and sent me a gift card as a gesture of goodwill, which I truly appreciated. While the process wasn’t ideal, I’m grateful that they made an effort to make things right in the end.
I hope they can improve the responsiveness of their customer service in the future, but I do acknowledge the effort to resolve the issue.”
Hi,
We’re truly sorry to hear about the issues you've encountered with your order and the frustrations with our customer service. It’s disappointing to know we’ve let you down, and your experience is not reflective of the standards we strive to uphold.
Your feedback about the wrong items and the complications in resolving your issue is very concerning to us. We take this seriously and would like to make things right. Please respond to the email we sent you, as we’d love to assist you further.
Dear Alexa, Thank you so much for your incredible 5-star rating of STAR WARS™ - Destroyers! We truly appreciate your positive feedback.
Your feedback means a lot to us and serves as a great motivation to continue providing good quality products.
Thank you again for choosing Sand Cloud!
Hello Diane! We are excited to hear that you are happy with your purchase:) We highly appreciate the support you offer for our mission of marine conservation!
Thank you so much for taking the time to leave a 5 star rating for STAR WARS™ - Destroyers! We are glad to hear that you're happy with your gift purchase. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Definitely was my favorite like the more than one color tone, I wish it was just a little bigger but its a great towel that we like so much we use as a couch throw cause its so cool. light weight and looks good on our recliner.”
