“I initially had a frustrating experience with this company. I received the wrong towels, and it took quite some time and effort to get the issue resolved. Customer service was slow to respond, and I was left feeling uncertain about whether the mistake would be corrected.
However, after about 2-3 months, the company did follow up and sent me a gift card as a gesture of goodwill, which I truly appreciated. While the process wasn’t ideal, I’m grateful that they made an effort to make things right in the end.
I hope they can improve the responsiveness of their customer service in the future, but I do acknowledge the effort to resolve the issue.”
Hi,
We truly apologize for the experience you’ve had with our customer service and the issues surrounding your order. It’s completely understandable to feel frustrated, especially when you’ve encountered delays and a lack of assistance.
Your comments regarding the return and exchange process are concerning, and we appreciate you bringing them to our attention. We are committed to improving our service and ensuring that situations like this do not occur in the future.
We would like to help resolve this matter for you, so please look for our email and respond at your earliest convenience. Thank you for your patience, and we hope to set things right.
We truly appreciate your positive feedback and we're thrilled to hear that you love how lightweight and quick drying these products are. Your satisfaction means a lot to us, and we hope you continue to enjoy the product.
Hey John, thank you so much for your 5 star rating of STAR WARS™ - Mando! We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“My kids love the Disney Sand Cloud towels I already have, so when the saw Starwars they begged to have their own. The colors are great and just as pictured. These towels are Super soft and they dry so quickly”
Thank you Heather for your 5 star rating of STAR WARS™ - Mando. We are glad to hear that you're happy with our products and service. We highly appreciate your support for our mission of Marine Conservation:) Thank you for choosing to shop with us!
“Great towel for the beach. Can easily lay on the beach with it, but is easily cleaned with one quick shake. Also fast drying for easy transport after your swim.”
“I am a fan of the quality of these towels. When I saw there was a Mandalorian one I knew I had to get it and it is even better in person! The picture is soo much bigger than I was expected and I was super happy.”
