“I initially had a frustrating experience with this company. I received the wrong towels, and it took quite some time and effort to get the issue resolved. Customer service was slow to respond, and I was left feeling uncertain about whether the mistake would be corrected.
However, after about 2-3 months, the company did follow up and sent me a gift card as a gesture of goodwill, which I truly appreciated. While the process wasn’t ideal, I’m grateful that they made an effort to make things right in the end.
I hope they can improve the responsiveness of their customer service in the future, but I do acknowledge the effort to resolve the issue.”
Hi,
We sincerely apologize for the disappointing experience you've had with our customer service and your order. It’s clear that we have not met your expectations, and for that, we are truly sorry. Your frustrations regarding the incorrect items and the lack of support in resolving this matter are completely understandable.
We value your feedback and are committed to making this right. We would appreciate the opportunity to assist you further. Please respond to the email we sent you so we can resolve this situation promptly.
Thank you for reaching out and sharing your feedback. I'm sorry to hear that the item is thinner than you expected and arrived with a snag. We strive to ensure that all our products meet high standards, and it’s clear we missed the mark this time. We have sent you an email for having a further discussion on this. Kindly respond to it
