Hi Kendal,
Thank you so much for sharing your feedback. We're happy to hear you found the blanket soft and pretty, but we're truly sorry to learn about the snagging, we completely understand how frustrating that can be.
We’ve reached out to you directly via email so we can discuss this further and assist you in the best way possible. When you have a moment, kindly respond to the message we sent.
We appreciate you taking the time to let us know.
“I would love to say that I love this party blanket, but it was never delivered and customer service has not helped. I had to go through the third party shipping company who just told me "it was delivered" even though it was not and they could not provide proof of delivery.”
Hi Nicole,
We’re truly sorry to hear about the issues you've faced with the delivery of your party blanket and the lack of assistance from customer service. We understand how frustrating it must be to deal with this situation, and we appreciate you bringing it to our attention. Your experience is important to us, and we will address these concerns internally to ensure better service in the future.
Thank you for your patience, and we hope to have the opportunity to serve you better next time.
