“I reached out to customer service because this was a birthday present for my daughter in law. 5 days later, it still had not shipped. I reached out to customer service and it took them over 2 weeks to respond. It was not a pleasant experience - especially when I am paying $60 for a TOWEL!”
Hi there,
I’m truly sorry to hear about your experience with the shipping delay and our customer service response. We understand how disappointing this must be, especially when it’s a special gift for your daughter-in-law. Your feedback is invaluable to us, and we are working to address these issues to ensure better service in the future.
