Hi Patricia,
Thank you for taking the time to share your feedback. We're sorry to hear that you found the Mundaka Stripe too lightly woven and experienced snagging. We understand how disappointing this must have been and appreciate you sharing your concerns.
We'd like the opportunity to discuss this further and work toward an appropriate resolution. We've reached out to you by email regarding Order #3066212 to better understand the current status of the item.
Depending on the details, we're open to exploring options such as a return and refund, replacement, partial refund, gift card, or another appropriate resolution.
Please kindly respond to the email we sent so we can review the matter further and determine the best way to assist you.
— Sand Cloud Team
