“I ordered the wrong size and tried to return it and I have had zero communication with the company. When I go in to try to return it, it tells me return in progress even though I do not have a return label. I have emailed the company twice and left a message and have heard nothing back. Not cool when you spend $80 on a towel.”
Hi Emily,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can confirm that a $76.48 refund was previously processed for your concern regarding the Nori Towel Bag.
We’ve reached out to you via email to confirm whether the resolution has fully addressed your concern or if you still need any additional assistance.
Please respond to the email we sent when you have a chance so we can make sure everything has been properly addressed.
We truly appreciate your patience and the opportunity to follow up with you.
— Sand Cloud Team
Hi Lisa,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you received only 3 of the 4 items from your order and that the Nori Towel Bag was missing. We also apologize that you did not receive a timely response when you reached out to us.
We'd like the opportunity to make this right. We've reached out to you by email regarding Order #3084682 and the missing Nori Towel Bag, and we're happy to offer either a replacement or a refund for the missing item.
Please kindly respond to the email we sent so we can confirm the details and proceed with the resolution that works best for you.
We sincerely apologize again for the inconvenience and look forward to assisting you further.
— Sand Cloud Team
