“Was harder than expected to get the scooter to sports mode from eco mode on Christmas Day, still waiting for someone to contact me. I’m dreading when something goes wrong the scooter as doesn’t seem to be any online help.”
Hi Nicole,
Thank you for sharing your experience with us. I’m sorry to hear that you're still waiting to hear back from our team regarding this matter. We appreciate your patience during this time.
Please know that Scooter Hut is committed to safety and legal compliance, ensuring all electric scooters are sold with speed limiters that cap speeds at 25 km/h, as per regulatory requirements. Modifying or bypassing these limiters is strictly prohibited.
If you still need further assistance or have further questions, please reach out directly to our Customer Support team at info@scooterhut.com.au and we're here to help.
Best,
The Scooter Hut Team
“Was okay for about 50kms, after that everything has gone downhill. The battery lasts about an hour, doesn't matter if you go slow to save the energy. It takes about 12 hours to charge. The brakes cannot be tightened anymore, so they are very dangerous. The back wheel makes a terrible loud squeak, and no tire tube but the factory tire tube fits right. The air valve on the back wheel sticks to far out and hits the frame of the scooter. I have tried multiple brands of tube and they are all the same, I have even taken it to a scooter repair shop, and they found the same problem. I have been through about 8 front tire tubes, and 3 sets of new rubber wheels. I go slow on every bump and turn, yet the suspension (or lack of) is so bad it keeps popping the front tube. Even when going over a VERY small bump at not even 15kmh. I live in a suburban area, with proper pathing and roads everywhere. This scooter is treated like a baby, yet it breaks down every other day. I have given up, and have started walking. So incredibly disappointed for almost $1000! DO NOT WASTE YOUR MONEY”
Hi there,
Thank you for taking the time to share your feedback on the InMotion AIR Electric Scooter. We're truly sorry to hear about the issues you’ve experienced after just 50 km. It’s frustrating when a product doesn’t meet expectations, especially one you've treated with care.
The battery life and brake concerns you mentioned are particularly concerning, and we appreciate you bringing them to our attention. We recommend reaching out to our customer support team as it seems this scooter needs to be assessed by our authorised technicians. They can also assist you with troubleshooting and possibly exploring options to resolve the brake and tire tube issues.
Your experience matters to us, and we want to ensure we address any concerns effectively. Thank you for your honest review, and we hope you’ll give us a chance to make things right.
Best,
The Scooter Hut Team
Hi There,
Thank you for sharing your five-star review of the InMotion AIR Electric Scooter. We're pleased to know that you are satisfied with this scooter and you are able to use it for your daily commute to work. Your satisfaction means a lot to us.
We appreciate your support and we hope to have the pleasure of serving you again.
Happy Scooting!
The Scooter Hut Team
Thank you Prabin, for the fantastic five star review of the InMotion Air!
We truly appreciate you taking the time to leave such positive feedback. It's great to hear that you're enjoying how easy the E-Scooter is to use, as well as how easy it is to charge.
We hope you continue to enjoy the scooter. If you require any further assistance or run into any issues, please don't hesitate to reach out to us!
Kind regards,
The Scooter Hut Team.
“The InMotion Air is a great starter scooter; it is very similar to the ninebots that we have in stock with it having the same max speed and max hill climb of 18%. However it is alot cheaper that the ninebots providing the same level of ability for a cheaper price point.”
Thank you so much, Kundai, for giving our InMotion AIR Electric Scooter a 4-star rating! We truly appreciate your feedback and support
We completely agree with your assessment of the scooter. The InMotion Air is indeed an excellent choice for beginners. With its maximum speed and hill climb ability, it matches up to the quality of the ninebots we offer. The best part is that it comes at a much more affordable price point than the ninebots, making it a perfect option for those looking for the same level of performance at a cheaper price.
Once again, thank you for your positive review and for choosing the InMotion AIR Electric Scooter. We're thrilled that you're pleased with your purchase!
Kind regards,
The Scooter Hut Team.
Thanks so much, Virginia! It's made my day to hear that you loved your time in store with us. If you ever have any questions, be sure to come in and see us :)
Tianna
Customer Care Team
Thanks for your great review, Dianne! I'm so happy to hear that you're enjoying your daily commute with your new scooter! If you ever have any questions, be sure to reach out!
Tianna
Customer Care Team
“My son absolutely loves his scooter. It’s very smooth and takes off well. He has so much fun riding around on his scooter. I love that it’s easy to pack away or put in the car for transport. Highly recommend”
Thank you so much for the 5-star review, Tanya! We are so glad that your son is having a great time with his InMotion AIR Electric Scooter.
We are thrilled that you find it easy to pack away and that it performs so smoothly. I hope he continues to love the scooter!
