What activity did you use the product for? Casual wear mainly great item to pack on a holiday trip.

What weather and temperatures did you experience? Used it during recent heatwave on a trip to Brussels with temp at 35 degrees

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? Visited the store in London

“Great piece of kit , conforable to wear all day during hot conditions and when travelling. Provided great sun protection. Was so impressed I have just purchased another shirt in Olive colour.”

Helpful Report

Posted 2 months ago

What activity did you use the product for? normal daily use, 3 times

What weather and temperatures did you experience? normal winter in uk for work

Are there any developments we could make? yes loads of them, customer srrvice, honesty, loyalty to customers

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? web page

“At the moment its fine not worn it yet. Unlike the 2 thermal tops I purchased oof you, after wearing them 3 times holes apoered on the front waist are , also the armpits have totally just fallen apart, material feels great, the make of the strands are not fit for purpose, after sendings emails, photographs of the disintigrated garments, you insist its nothing that the manufacturers have done, its all down to me apparentley. Terrible customer service, poor insulting feedback, not even a good will gesture of anykind,”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re really sorry to hear about your experience, as this certainly doesn’t reflect our usual standards. We’ve reached out to you directly so we can better understand what happened and work towards resolving this for you as quickly as possible. If you have any further questions in the meantime, please contact us at info@shackleton.com.

Posted 4 months ago

Timothy James

Verified Reviewer

Incentivized

Show Details

What activity did you use the product for? Casual wear

What weather and temperatures did you experience? 34 degrees Celsius

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? Trip to London

“Love the shirt. Comfortable, feels good on a hot humid day”

Helpful Report

Posted 7 months ago

We appreciate you sharing your feedback!

Posted 6 months ago

What activity did you use the product for? A great Day to day use shirt - the technical aspects are a bonus.

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? No

How did you come across Shackleton? I have been on a couple of expeditions

“The Defender Rally shirt is very well made adn has many technical features. Would highly recommend it.”

Helpful Report

Posted 8 months ago

Thank you for your feedback!

Posted 8 months ago

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