What activity did you use the product for? Country walks and urban dog exercising

What weather and temperatures did you experience? Rain, Rain and more Rain

Are there any developments we could make? As above. I feel it needs some other material alongside the Merino to keep it in tight and better retain it's shape.

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

“Love the styling and feel of it...but then i got stuck in a rainstorm on a long walk. The hat got properly wet. And ever since it has lost it's shape, becoming much droopier and it has lost that clenched beanie-style fit. I tried hand washing it, with fabric conditioner, and then letting it very slowly dry on an inflated balloon. (Chat GPT was full of good ideas about how to restore the shape of a merino wool hat) But that had little effect. Do i spray it with starch? For a week or two it was lovely, but now it's a bit saggy.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, and we’re sorry to hear you’ve experienced an issue with your Watch Cap. We would advise against using fabric conditioner on this item, as it can affect the shape and performance of the merino fibres. We also recommend drying the hat flat, in line with the care label instructions, to help it maintain its original shape. We’ve sent you a separate email with more detailed care guidance to help resolve this. If you have any further questions in the meantime, please do email us at info@shackleton.com and we'd be happy to assist.

Posted 3 weeks ago

What activity did you use the product for? dog walking

What weather and temperatures did you experience? cold weather

Are there any developments we could make? no

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? As above

“Very warm”

Helpful Report

Posted 2 months ago

What activity did you use the product for? Outdoor and leisure / social environment

What weather and temperatures did you experience? Low temperature around zero degrees

Are there any developments we could make? No

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? No

How did you come across Shackleton? Online advertising

“A warm and relaxing feel to this cap. It's great when you're on the move in low temperatures - excellent fit breathable.”

Helpful Report

Posted 11 months ago

Thank you for your feedback! We're so glad to hear that you find the Watch Cap warm and breathable.

Posted 11 months ago

What activity did you use the product for? Everyday use. Tried on Norwegian winter trip in the mountains

What weather and temperatures did you experience? -10 to 0 degrees Celsius. Norwegian mountain climate.

Are there any developments we could make? More densely knit. Change the production to UK. After reading classical polar literature, it’s striking how carefully selected process the old polar heroes went through in selecting manufactoring prosessen in everything they was choosing as equipment. Nothing was left to chance and I think ypu as brand should do the same. Quality, heritage manufacturing and longevity above all. People are willing to pay for that.

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? A fan of classical polar heroes. By mistake on a London trip

“Wanted a good quality, densely knittet Cap for winter use and hoped For a new favorite winter cap for mountain life. It’s unfortunately not that good. The watch cap looked nice online. It’s a nice cap for everyday use and casual wear, but not suitable for outdoor winter use on trips and expeditions. For that it’s to loosely knitted and does not protect against wind. I regret to see that it’s made in china. This was not stated on the website. It’s a nice cap, but not expeditiongrade equipment as I hoped for from Shackleton.”

2 Helpful Report

Posted 1 year ago

Thank you for your feedback. We're sorry to hear you're not entirely satisfied with this product. The Watch Cap is a lifestyle beanie with a loose knit style with a more relaxed fit unlike the Portland beanie which would be a better option for someone wanting an expedition grade beanie.

Posted 1 year ago

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

What activity did you use the product for? General wear

What weather and temperatures did you experience? na

Are there any developments we could make? No

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? yes

How did you come across Shackleton? Bought one of your coats for my wife, in Harvey Nicholls maybe 8 years ago. She absolutely loves it

“My third Cap! So good that people won't hesitate to pinch one given half a chance!!”

Helpful Report

Posted 2 years ago

Hope you manage to keep hold of this one! Thank you for your comments.

Posted 2 years ago

What activity did you use the product for? Weekend gardening in north london

What weather and temperatures did you experience? Rain and fairly cold

Are there any developments we could make? More colours

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? no

How did you come across Shackleton? Serenendipity , pleasant surprise

“As good as you can get and 1st class service thank you”

Helpful Report

Posted 2 years ago

That's great to hear. Thank you.

Posted 2 years ago

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? no

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

Watch Cap Navy / O/S Reviews